FAQ
Questions, answered
Everything you need to know before your first print.
Do I need an account?
No. Guest walk-up printing works after scanning the kiosk QR. Save the recovery code shown once.
Does scanning the QR print immediately?
No. Payment and an explicit confirm on the tablet are required.
How long are my files kept?
Documents expire 24 hours after upload and are deleted earlier after a successful print.
Can I pay before I arrive?
Yes. Freeze a quote and complete online checkout in the portal or app, then release the order at the kiosk.
Can I pay with cash at the kiosk?
Not right now. Payment is online only through the PrintGo app or website.
I lost my guest session page
Use Guest recovery with your session id and recovery code.